It is annoying if you have a complaint about the service as you have experienced.
Nevertheless, we kindly ask you to give your complaint. Via e-mail to the customer contact department by
This can be by email, regular mail and / or telephone.
Our staff of customer contact department will review the complaint and attempt to resolve to everyone's satisfaction the complaint. Our data:
Het Erf 103
Tel: +31(0)321840443 (ma t/m vr 09.00-17.00 uur)
After receiving your complaint, you will receive a confirmation.
We will investigate your complaint within 14 days of receipt answer, should it need more time, we will notify you informed.
Should you do not wish to, you can always contact contact Stichting Webshop Certified true Ugoos-Shop.com is a member. If the complaint is still not resolved through them? Then there is the possibility to the Disputes Committee (SGC). Your dispute
You have a cooling off period of 14 days without giving a reason to return, starting on the day of receipt of the product the product. The product is unused and, if returned in original packaging when possible. For returning the order, the return costs at your expense.