Shipping & Returns

- Delivery / Shipping happened in most cases on weekdays during the day.
- In most cases delivery / We ship within 1-3 business days your item (s). Sometimes it might happen because of insufficient stock your order will be delivered later. This you will always notice.
 

Shipping costs:

The sending of an order where the total amount € 50, - or more, within the Netherlands and Belgium for free. Orders under € 50, - we charge € 6.75 shipping and service.


Shipping costs and delivery times overview:

  • Netherlands + Belgium: Under 50 Euro order shipping charges 6.75 and above 50 euros order free shipping. Ordered before 15:00 is usually the next day at home.
  • Germany: Under 75 Euro order shipping charges 9,95 and above 75 euros order free shipping. Ordered before 15:00 is usually the next day at home.
  • EU1: 14.50
  • EU2: 20.80

 

When you return the entire order, you also receive any paid postage and fees. The cost of the return shipment are borne by the customer.

 

Track and trace:

After you have placed an order, you can track your order. When you register your account you will see there status.
If an order does not fit through the letterbox of its size or represent a high value, it is sent as parcel post. When your order is shipped you will receive an email with track and trace (trackable). This happened in the evening.

 

Returns:

You have a cooling off period of 14 days to be returned in original packaging, the product can only be unused and if possible to return the product commencing on the date of receipt of the product without giving a reason..
For returning the order the return costs at your expense.

The trader shall reimburse all payments the consumer, including any delivery costs incurred by the operator will be charged for returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the trader offers to collect the product itself, he may wait to return until he has received the product or the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same means of payment used by the customer for reimbursement unless the consumer agrees to a different method. The repayment is free of charge for the consumer. "

You can return form HERE download.



Would you please add this form with your product return along with copy of the invoice.
(this prevents unnecessary delay of the return process)


 

warranty:

Would you like to send a product to us what is covered by the warranty? Please send the product including all accessories to the following address along with copy invoices and clear indication of fault / problem.
Settlement of guarantee takes place within 14 days of receipt by us.

You can guarantee form HERE download.



Return address:

Ugoos Europe

The Erf 103

8256DH Biddinghuizen




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